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THE
GENERAL PRACTITIONERS
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PRACTICE
STAFF
Practice Nurses
Helen Cullen, Carol Willoughby, Gill Harrop.
The practice nurses run daily clinics which include: taking smears, well woman and well man checks, ear syringing, holiday vaccinations and travel advice; especially blood pressure checks, dietary advice, advice on stopping smoking, health issues such as exercise and alcohol. They also run asthma, diabetic, healthy heart and COPD clinics. Helen also runs a family planning clinic and gives advice.
Primary Care Assistants
Mary Walker and Chrissy Urey's tasks include venepuncture, ECGs, 24-hour BP monitoring and new patient health checks.
Practice Business Manager - Mr Mick Germaine
The practice manager looks after the day-to-day management of the practice, and will be pleased to discuss any non-medical problems and also receive any suggestions for improving the services we offer or any complaints which you may have. He is supported by the assistant manager, Mrs Norma Halsall.
Secretarial, Reception And Computer Staff
The partners employ a team of staff undertaking a variety of reception and administrative roles. All staff are fully trained and do a very difficult job well. Please remember that if you are kept waiting or asked questions, they are carrying out practice policy, which is aimed at helping the practice run smoothly. They have to judge the urgency of requests so please try to give the information they require. They are bound by the same rules of confidentiality as nurses and doctors.
OTHER STAFF
District nurses, health visitors, clinical psychologist, community psychiatric nurse, midwife, nursery nurse and dietician are all part of the primary care team although not employed directly by the practice.
District nurses - The community nurses attached to the surgery provide a broad range of nursing expertise within the home environment, in the surgery treatment room and in private and local authority accommodation.
All qualified staff have experience in both hospital and community care. All nurses carry identification cards that you should request to see.
Patients visit the community nurse at the surgery treatment room for the following types of care: dressings of wounds and ulcers, removal of stitches, injections, ear syringing and venepuncture. Advice is given on health promotion, disease prevention and the care of elderly relatives.
When visited in your home or rest home an individualised plan of care is agreed with you and your carers. Contact is maintained directly with them by leaving a message on their answer machine, telephone number 651749. After 6.00pm please call 305895.
The community nurse has contact with and makes referrals to other agencies and these include: occupational therapy, health visitor, hospice (home care team, Marie Curie nurses), community psychiatric nurses, day hospital, stoma nurse, diabetic liaison nurses etc.
Health Visitors
They are fully trained nurses with midwifery experience, who help mothers with young children but are willing to help patients of all ages with a wide variety of problems. Contact can be made via their answer machine phone - 651723 - leave your name and number and the health visitor will contact you.
Community Psychiatric Nurse
(Stress Counsellor)
Please see your doctor to discuss and arrange a referral.
Dietician
The doctor, practice nurse or health visitor will refer you to the dietician.
Midwives
They provide care of mother and child throughout pregnancy and postnatally. To contact them phone 303618 day or night.
MEDICAL STUDENTS
As a teaching practice it may be that a student will be in attendance while you are having a consultation with the doctor. You will always be told that a student is going to be present and you will have every right to object, in which case the student will leave.
GP REGISTRARS
There will from time to time be a registrar in post at the surgery.
GP registrars are fully qualified doctors who have chosen general practice as the career they wish to pursue, and who will be gaining valuable experience by being based at our practice. Their training is an important aspect of our work. Part of their training involves videotaping consultations. However, patient consent will always be sought prior to this taking place.
The practice holds Training Practice Accreditation. As a training practice the systems and record keeping must be of the highest standard and as such are subject to regular scrutiny by other doctors during practice inspection visits. Professional conduct demands that these doctors act with sensitivity and discretion and are naturally bound by the rules of confidentiality.
