How Do I?

As part of our Advanced Access service to patients we operate a telephone triage system, and also provide for GP and practice nurse telephone consultations. In addition, patients still have the option of pre-booking appointments in advance. Should you need to speak to a named GP please tell the reception staff who will pass on your message and the GP will then return your call when convenient. The receptionists are bound by the same rules of confidentiality as nurses and doctors.

HOW DO I...
MAKE AN APPOINTMENT ?

The practice operates an appointments system. Please try to make routine appointments several days in advance. You may consult any of the doctors in the practice but it is generally better to see the same doctor, if possible, once a course of treatment has commenced. URGENT OR EMERGENCY appointments will be allocated to the first available doctor which may not be the doctor you usually see. Should you be unable to keep an appointment please let us know. Every month we have at least 90 appointments where patients fail to attend and do not inform the practice.

HOW DO I...
OBTAIN A REPEAT PRESCRIPTION ?

Prescriptions may be requested by e-mail using the form below; by fax on 01253 300261; by post enclosing a stamped, self-addressed envelope.

If you require medication urgently, telephone 304806 - this line is open from 9.00am until 12.30pm Monday to Friday or fax your request through on 300261.

If you are on long-term medications and need regular repeat prescriptions there will be a tear-off slip attached to your prescription; please tick the items you require and either give or send this to the surgery for your next prescription.

Please give 48 hours' notice for repeat prescriptions. Many chemists offer a collection service. You will also receive a reminder on your tear-off slip when you need to see either the doctor or nurse for a review before your next prescription is issued - please make an appointment in advance of your prescription being due.

Security note: Electronic transmissions on the Internet are not always secure and theoretically it is possible for the details emailed from this form to be intercepted by a third party. If you have any concerns, we advise you to use one of the other methods detailed above.

REPEAT PRESCRIPTION REQUEST

Name:

Email Address:

Home Address:

Telephone Number:

- Prescription Details -

Description:

Quantity:

Any Other Information:

I understand that email cannot be guaranteed as totally secure and confidential. The Practice cannot take responsibility for any problems arising through the use of this on-line request. Tick the box below to accept these terms and conditions and then submit your request.

I accept the terms and conditions above

HOW DO I...
OBTAIN A HOME VISIT?

A request for a home visit should only be made if the patient is too ill to attend the surgery. Please make a request before 10.00am, giving brief symptoms and if possible which doctor usually attends. Always leave a contact number. The doctor will phone you after surgery.

HOW DO I...
OBTAIN TEST RESULTS?

Please telephone between 2.30 and 6.00pm for results. For reasons of security and confidentiality, test results will only be given direct to the patient. Please note that enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

HOW DO I...
REGISTER WITH THE PRACTICE?

Patients wishing to register with the practice should collect and complete registration forms. Once your form is returned you will be invited for a new patient health check. These forms are an important part of your registration and contain important information about any appropriate care you may need.

Under the new GMS contract, patients are registered with the practice. If you should, however, wish to be registered with a specific GP you should indicate your preference on the application form.

Please be aware that this practice does not issue repeat medication until after patients have had their new patient health check.